Shipping and Handling Policy

Standard Delivery

We ship most standard orders within 1-2 business days. Please allow 1-5 business days for transit time after your shipment has left our warehouse.  If we discover that an item is not available, we will contact you as soon as possible.  Items not available will be canceled.  Updates to merchandise availability will be on our website.

Once your order has shipped, we will email you a tracking number with the estimated date of delivery.

For quicker delivery, please use our affordable Rush Service, 2-Day Express Delivery or our Next Day Service.

 

Rush Service – For most standard merchandise ordered by 12 PM Pacific Time by Internet, add $4.95 to Standard Shipping/Insurance charges. (Not available where “Express Delivery not available” is in item description.)

 

2-Day Express Delivery – For most standard merchandise ordered by 12 PM Pacific Time by Internet, add $14.95 for 2-Day Express to Standard Shipping/Insurance charges. (Not available for APO, FPO or P.O. Box addresses or on some items as indicated in item description.)

 

Next Day Service – For most standard merchandise ordered by 12 PM Pacific Time by Internet, add $29.95 for Next Day Service to Standard Shipping/Insurance charges. (Not available for APO, FPO or P.O. Box addresses or on some items as indicated in item description.)

 

Please be sure that you provide us with the correct mailing address at the time of new order.  Hollywood Poochie is not responsible for incorrect address given, refused shipments or unclaimed shipments.  If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs as stated in our Return Policy. (Hyperlink Return Policy)

 

Business days are Monday-Friday, excluding holidays.

Below are Basic Standard Shipping & Handling Charges:

 STANDARD SHIPPING  
If Your Order Totals From: You Pay:
0-$50.00 $6.50
$50.01-$80.00 $8.50
$80.01-$100.00 $12.50
$100.01 AND ABOVE FREE

 

Rush Services:

Express Delivery Options

 RUSH SERVICE 2DAY EXPRESS NEXT DAY EXPRESS
Add: $4.95 Add: $14.95 Add: $29.95

 

Alaska, Hawaii & Puerto Rico Orders – Please include recipient’s complete address and postal code plus daytime telephone number. To determine the Shipping Charge, multiply by Two (2) the standard U.S. shipping charge. Please allow 3-4 Days for delivery.

Additional charges will apply, please contact customerservice@hollywoodpoochie.com.

 

Canada Orders – Please include recipient’s complete address and postal code plus daytime telephone number. To determine the Shipping Charge, multiply by Three (3) the standard U.S. shipping charge. Please allow 6-10 Days for delivery.

 

International Orders – Please contact customerservice@hollywoodpoochie.com for rates.