FAQs

Frequently Asked Questions

We want to make buying from us an easy, pleasant experience, and we want you to be satisfied with every purchase. For your convenience, we’ve fetched the answers to some of your most frequently asked questions.

 

What methods of payment do you accept?

Hollywood Poochie processes all online payments through PayPal, a global leader in electronic money transfers. We accept debit and credit cards, including Visa, MasterCard, American Express and Discover, as well as bank transfers. You will not be charged a fee for paying through PayPal.

  

Do you have a minimum order for free shipping?

Yes. We offer free standard shipping on any order above $100, delivered within the 48 contiguous states. We keep our shipping costs as low as possible and offer reasonable rates on orders $100 and below.

For more information, please see our Shipping Policy.

 

Do you ship outside the United States?

Yes. We ship worldwide. Please allow up to two weeks for international delivery. Additional shipping charges, customs fees and/or import duties and taxes may apply.

For more information, please see our Shipping Policy.

  

How long will it take to receive my items?

We ship most standard orders within 1-2 business days. Please allow 1-5 business days for transit time after your shipment has left our warehouse. Once your order has shipped, we will email you a tracking number with the estimated date of delivery. For faster delivery, you can select our affordable Rush Service, 2-Day Express Delivery or Next Day Service.

For more information, please see our Shipping Policy.

 

What if I need to exchange or return a product?

We want you to be 100% satisfied with your purchase. If your merchandise doesn’t fit or fails to meet your expectations in any way, you can return your item(s) for a full refund within 14 days of purchase. We ask that items be in pristine, unworn condition with labels attached and original packing intact. Please include a copy of the invoice or packing slip, along with your Return Authorization and reason for return. Sorry, but we are unable to accept items that are dirty, have pet hair or have been washed.

For more information, please see our Return Policy.

 

What if my items are damaged or defective?

If you receive an item that is damaged or defective, please notify us within 3 days of receipt to obtain a Return Authorization for return. Unauthorized returns may be refused or disregarded. Please include the order number, date and item number, as well as a description of the defective merchandise. We may ask that you provide us with a photo of the damaged item.  

For more information, please see our Return Policy.

 

What if I need to cancel or modify my order?

You may request to cancel or modify any order, as long as you contact us before 12 PM Pacific Standard Time to stop order processing. Email your cancellation or change request to customerservice@hollywoodpoochie.com, and we will do everything we can to assist you. Once an order has shipped, we will not be able to cancel or modify it. It would then become the customer’s responsibility to send the package back to Hollywood Poochie, and  the standard return policy will apply.

If your order has already shipped, please see our Return Policy.

 

What size will fit my dog?

Hollywood Poochie vest and corset harnesses, leashes and collars are designed to fit teacup, toy and small breed dogs. Garments are measured in inches and sized XXS – L. Measure your pet carefully to ensure an accurate fit and order based on your pet’s exact measurements.

For instructions and tips on measuring your dog, please see our Size Chart.

  

Do you have a Hollywood Poochie catalog?

Our online gallery gives you access to all Hollywood Poochie products, sizes and prices. We currently do not publish a paper catalog, but sign up for our email list and we’ll let you know if we release a catalog in the future.

Browse our online shop.

 

Do you sell wholesale?

Yes. While Hollywood Poochie products are available to retail consumers through our online website, we also sell Hollywood Poochie products wholesale to the retail trade.

For information on becoming a Hollywood Poochie retailer, please visit this page.

 

Can I place a custom order?

We’re sorry, but we cannot customize orders at this time. If you’re looking for something specific, let us know—we’re always looking for new ways to meet our customers’ needs and to improve your shopping experience. And we’ll be adding new designs in the coming months, so we might have just what you’re looking for!

If you have a question or comment about our merchandise, please contact us.

 

Do you offer gift certificates or gift cards?

No. We’re sorry, but we don’t offer gift certificates or gift cards at present. But we might in the future, so check back!

To get the latest Hollywood Poochie news and product updates, join our mailing list.

 

Do you sell products for large dogs?

Not at this time. Hollywood Poochie products are designed for smaller dogs, up to 25 lbs. But our product line is constantly evolving and expanding, so we’ll be adding new merchandise selections and sizes soon.

To get the latest Hollywood Poochie news and product updates, join our mailing list.

  

Do you collect sales tax?

Hollywood Poochie is required by law to collect sales tax for all orders shipped to the state of California. The appropriate charge will be automatically calculated and added to your order total.

  

Does my computer need to accept cookies?

Yes. Your browser must be enabled to accept cookies for you to enjoy the full use of the Hollywood Poochie website. Our technology platform requires cookies to add products to your shopping cart and access your account.

For more information about how we collect and use information, please review our Privacy Policy.

 

How do I know it’s safe to order from your site?

We take great pride in providing a safe and secure online shopping experience. Payments are processed through PayPal, one of the safest ways to send money online. Your sensitive financial information is securely stored on the PayPal servers and protected with a high level of data encryption, using Secure Socket Layer (SSL) technology, the most advanced security technology commercially available. We take every precaution, allowing you to shop with confidence, knowing that we respect your privacy and are committed to safeguarding your data.

For more information about how we collect and use information, please review our Privacy Policy.

 

What is Shirley of Hollywood?

Shirley of Hollywood is Hollywood Poochie’s parent company. One of the world’s premiere lingerie brands, Shirley of Hollywood has been a respected designer and manufacturer of high-end intimate apparel since 1948.

For more information about Shirley of Hollywood, please see About Us.

Still have questions?

We’re here to help, so let us know if you have any other questions or comments.

 

Contact us by email, phone or mail. We’ll get back to you as soon as possible.